The Desk Phone configuration uses an Avaya IP/DCP telephone for voice path and an Avaya one-X Agent to share control of the same administered station using the same button layout and features. You access audio components from your office phone and visual components from your personal computer.
Prerequisites
Network connection from a personal computer running the Avaya one-X Agent application to Communication Manager
Avaya DCP or IP telephones capable of receiving calls from Communication Manager
Network interface card for connectivity to Communication Manager
Desk phone extension number, password, and Communication Manager server address
Use the Desk Phone configuration when you are at the contact center and want to share the control between the office telephone and your personal computer. While registering as a Desk Phone with Communication Manager, you must register the desk phone number as the extension number. You can configure the Desk Phone setting either through the Login window or through the System Settings dialog box.
On the top bar, click System Options > System Settings.
In the System Setting dialog box, click Login.
In the Telephony tab:
Select the Enable automatic connection to Communication Manager option if you want the system to connect to Communication Manager automatically using the last successful registration.
In the Extension field, specify the desktop extension number if you want Communication Manager to identify your telephone extension number each time you log in to the system.
In the Password field, specify the password for the associated desktop extension number.
Select Save password during sign in if you want the system to save the password when you are signing in with the associated extension number.
Select the CM Auto Answer Support Required option, if the extension has been administered on Communication Manager to support Auto Answer.
Select the Warn for Another User Logged in at Extension option, if you want the system to warn you if another agent has logged in using the same extension.
In the Server Address field, enter the IP address of Communication Manager.
From the User Type drop-down list, select appropriate user.
In the Place and receive calls using drop-down field, choose Desk Phone.
Click OK.
The system applies the new changes in the next login.
Example
The tutorial for this procedure does not show the configuration of User Type. Please refer to Telephony Login panel field descriptions for information on User Type.
